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About the job

Company Overview

LucidLink is a fast-growing startup on a mission to make data instantly and securely accessible from everywhere. As remote and hybrid work has become the new normal, our cloud-based technology enables teams to instantly access files and collaborate from anywhere, in a familiar format that works like a local hard drive.

LucidLink’s solution was designed for workflows involving huge files, massive data sets and real-time collaboration. Our customers include the world’s most creative companies like Paramount, Warner Brothers, Epic Games, Spotify, A+E and Adobe. We were founded in 2016 by storage industry experts and support over one billion customer files across more than 40 countries. LucidLink is headquartered in San Francisco, California, has an engineering office in Sofia, Bulgaria, and remote employees across North America, Europe, and Australia.

The Job

As an IT Operations Engineer you will be responsible for supporting the technical requirement of all teams and the business on a global level.

You will be part of the team responsible for protecting LucidLink systems and information assets from all threats. This role will include travelling and working in LucidLink’s office in Sofia, Bulgaria.

Key responsibilities:

  • Respond to and manage day-to-day IT Service Desk operations, demonstrating an understanding of customer and business needs with a positive service mindset.
  • Provide service driven and technical expertise on all IT support and operational matters.
  • Manage Requests and Incidents including high severity outages, coordinate internal and external teams, document post-incident details for reviews, collaborate in lessons learned and provide timely communications to key IT and Business stakeholders.
  • Ensure all individual KPIs, OLAs/SLAs and OKRs are met or exceeded.
  • Ensure Service Delivery, incident and problem resolutions are aligned with enterprise security standards.
  • Professionally plan, design and deliver value-driven IT initiatives within budget and to strict deadlines
  • Proactively seek opportunities to enhance the teams’ efficiency and ability to execute quickly and consistently by applying continuous improvement processes and practices.
  • Establish and maintain strong business relationships within the organization and assess opportunities and demand holistically.
  • Own, develop and maintain proper documentation for infrastructure and Help Desk processes and procedures, inventory tracking, licensing and asset management.
  • Manage and maintain network infrastructure at each office location.

Job Requirements:

  • 5+ years of professional experience.
  • ITIL v4 Foundation.
  • CCNA / CCNP or equivalent.
  • Certified M365 is a plus.
  • Cloud services in AWS (or Azure / Google Cloud) is a plus.
  • A degree in technology, computer science or equivalent.
  • Fluent in English, both spoken and written.

Reasons to Join LucidLink:

  • Solving Impossible Problems: At LucidLink, we’re transforming how teams collaborate globally, starting with the Media & Entertainment industry and expanding to all data-intensive sectors.
  • Values-led Culture: Our people are the backbone of our success. We make decisions and operate as a company with a values-led mindset.
  • Rocket Ship Growth: We’re growing at warp speed, with triple-digit growth year-over-year and have a clear line of sight to unicorn status.
  • Outsize Scale of Impact: You’ll be part of our dream team of 100+ builders, moving at startup speed. The impact of your actions will be immediate and exponential.
  • Hybrid Work: Embrace the freedom to work from any location as we encourage a flexible mix of in-person and remote work.
  • Comprehensive Benefits: We invest in our people and offer unlimited PTO, a competitive salary, stock options package and full health coverage.

If you’re ready to shape the future of collaboration and make a real impact, join us at LucidLink! Check us out at

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